Banking Awards Virtual Event

Encouraging innovation, prudence and stability in the banking sector by recognizing, awarding and celebrating exemplary performance in the sector.


Responsible Banking in a New Era

When: Thursday, 23rd July, 2020

The virtual event was aired live on Metropol TV and  streamed on our social media platforms.


Judging Process Partner



Research Partner




Knowledge Partner

01 Mon 17th Feb -Friday 17th April 2020 Banking Awards 2020 workshops Bank staff/ How to navigate theawards portal & feedback
02 Mon 10th Feb -Friday 24th April 2020 CEO interviews CEOs of Banks, MFIs and others/ for the Survey & Metropol TV
03 Mon 21st Feb -Friday 24th April 2020 Entry submissions Banks/MFBs/ others: entry submitted on the new platform
04 Tue 18th Feb -Friday 17th April 2020 Banking Survey/ Tarrif Survey Banks: published financial data and banking tariffs
05 Mon 30th March -Friday 24th April 2020 Customer satisfaction survey Banks Customer opinion on individual banks customer service levels
06 Mon 24th April - Friday 15th May 2020 Judging Process Highly regarded Industry experts commence judging
07 Friday 22nd May 2020 Gala Awards Banks, MFBs, Fintechs, Media, entire financial sector

Event Details

We are pleased to announce the commencement of the 15th edition of our annual survey and awards.

This year’s awards gala will be held on Thursday, 30 th April 2020 at at the Mövenpick Hotel & Residences, Nairobi, Mkungu Close, Westlands, starting at 6.30 pm. The 2020 Survey will be launched on the same day.

We will conduct CEO interviews between Monday 10 th February and Friday 7 th March 2020. The

interviews will be published in The Banking Survey 2020 edition and will also be aired on Metropol TV.

Entries submission opens on Friday, 21st February 2020 and closes Friday, 20 th March 2020.

Our 2020 project planning process involved holding discussions with industry leaders and players. As such this years’ awards categories and judging criteria will not only focus on financial stability and growth of the banks but also on how the banks have embraced corporate governance best practices, products and systems innovation, customer service as well as engaging in sustainable social projects. The Best Bank in Kenya 2020 will be the Bank that best demonstrates the above qualities.

A panel of expert judges drawn from various disciplines shall decide on the winners as per set criteria. The judge’s decisions will be informed by analysis of financial information - statutorily published by the banks, coupled with information provided in your entry documents. The panel of judges will contact banks directly for any additional information they might need to help them in the judging process.


  • Entries are open to all Commercial banks and Micro-Finance (MF) Banks licensed and regulated by the Central Bank of Kenya.
  • Entries must be for projects that have been implemented within the previous 12 to 18 months.
  • Each award category has its eligibility criteria. Kindly refer to it to ensure you are entered in the most appropriate categories.
  • The judges reserve the right to amend the judging criteria, change the maximum allocated score for any criteria, accept or reject entries. Where one entry is submitted jointly by one or more parties, the judges have the authority to assess and determine if the entry was really a joint effort.

Award Categories

If you have any feedback regarding the award categories and judging criteria, contact us at You can also visit our website

Dinner Reservation

I would like to reserve table place at Kshs 13,800 per person.

I would like to reserve table/s of 10 at Kshs 132,200 per table corporate rate.

For further information call Joan Williams on o774 553 011, 020 445 3881/2 or e-mail her at

Past Award Ceremonies

Event Location

The Annual Celebration of the banking sector’s achievements will be held at the Movenpick Hotel & Residences, Nairobi on Friday, 17th May 2019.

Contact info

Think Business Limited, Suite J-2, Njema Court, Rhapta Road, Westlands

  +254 710 368 426

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